Good to know
Questions, answered plainly
No hedging and no small print. If something here is not clear, message us and ask.
Buying
The secondary market moves week to week, and a fixed shelf price either overcharges you or undervalues the watch. When you enquire, a specialist quotes the current number in INR, AED or USD — usually within two hours.
Every piece is opened and movement-checked by our own watchmakers before listing. We verify case, dial, hands, bracelet and movement against factory specification for that reference and serial range. Our findings are shared with you in writing before you commit.
Yes, and you should. On request we send a complete set — dial, caseback, movement, serial, bracelet and accessories — plus a video. Nothing is hidden and nothing is retouched.
No. If a piece is listed, it is in one of our two boutiques. Where we source a reference privately on your behalf, we tell you clearly that it is a sourcing brief rather than stock.
Payment & Delivery
Bank transfer in INR or AED, or USD wire for international clients. Funds are confirmed before dispatch. For first-time clients buying remotely we are happy to use an escrow arrangement.
Yes — fully insured, door-to-door. Across India we deliver to Mumbai, Delhi, Bangalore, Kerala, Hyderabad, Chennai and Pune, and in the Gulf to Dubai, Abu Dhabi, Doha, Riyadh and Kuwait City. Dispatch is same-day once payment clears, and you receive tracking immediately.
Import duty, local taxes and any customs clearance charges are the buyer's responsibility and are not included in the quoted price. We declare accurately, and we will tell you the likely duty for your destination before you commit.
Certainly. Both boutiques are by appointment — Mumbai and Dubai. Message us and we will hold the piece for your visit.
After the Sale
Every pre-owned timepiece carries a 12-month mechanical warranty honoured at both boutiques. Unworn pieces carry the balance of their manufacturer warranty where the card is present, plus ours on top.
If the watch materially differs from how we described it, return it within 7 days of delivery for a full refund including shipping. Change-of-mind returns are considered case by case, less shipping costs.
Yes. Our watchmakers service everything we sell, and we take in service work for clients who bought elsewhere. Send us the reference and a description of the fault for an estimate.
In most cases, yes — and clients who bought from us get first call. We will quote against the market on the day, with no obligation.
Still unsure about something?
You reach a specialist directly — no call centre, no form that disappears into a queue.